Refund policy

Due to the nature of our luxury hair products and for hygiene and quality assurance, ALL

SALES ARE FINAL.

We do not offer refunds, returns, or exchanges.

Damaged or Incorrect Orders

If you receive the wrong item or your order arrives damaged, you must notify Shentress

within 48 hours of confirmed delivery by emailing [your email here] with:

• Order number

• Clear photos of the product and packaging

Approved claims will be eligible for a replacement only, at our sole discretion.

Cancellations & Order Changes

Orders may only be canceled or modified within 12 hours of purchase. Once processing

begins, all orders are final and cannot be changed or canceled.