Shipping policy

Shipping Policy

At Shentress, we take pride in delivering premium hair extensions with care, speed, and

discretion.

Processing Time

• All orders are processed within 1–3 business days (excluding weekends and holidays)

• Orders placed after 3 PM EST will begin processing the next business day

• During sales, promotions, or high-volume periods, processing times may be extended

Shipping Methods & Delivery Time

We offer the following shipping options at checkout:

Standard Shipping: 3–7 business days

Priority Shipping: 2–4 business days

Express Shipping: 1–2 business days

Delivery times are estimates and begin once the order has shipped, not when it is placed.

Order Tracking

• Tracking information will be emailed once your order ships

• Please allow up to 24 hours for tracking updates to appear

Shipping Address Responsibility

Shentress is not responsible for packages delivered to incorrect or incomplete addresses

provided by the customer. Customers are solely responsible for ensuring all shipping

information is accurate at checkout.

Lost, Stolen, or Delayed Packages

Once a package is marked as “Delivered” by the carrier, Shentress is not liable for lost,

stolen, or misdirected packages. Claims must be filed directly with the shipping carrier.

International Orders

• International customers are responsible for all customs duties, taxes, and import fees

• Shentress is not responsible for delays caused by customs clearance or international

carriers

• Refused or unclaimed international packages will not be refunded